Shipping & Returns

Shipping

We are committed to ensuring a swift and efficient processing of your orders. Rest assured that all products will be dispatched within one week from the date of your purchase. If this is not achievable, we will let you know.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alex@alexbuckman.com. It is important to note that customers are responsible for the return shipping of products. When initiating a return, please ensure that the item is securely packaged and sent back to us using a trackable shipping service.Once we receive the returned item, our team will promptly process your request and, if applicable, issue a refund or send out a replacement.

You can always contact us for any return question at alex@alexbuckman.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.